App Gaming Terms & Conditions — Complete Platform Usage Policy

By using the App Gaming website or mobile application, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use the platform.

App Gaming operates under an international gaming licence. The platform is legally operated and complies with the guidelines of the relevant regulatory authority. These Terms & Conditions may be updated from time to time — continued use of the platform following any changes constitutes acceptance of the revised terms.

To open an account with App Gaming, you must meet the following eligibility requirements:

• You must be 18 years of age or older. This is non-negotiable.
• Each individual may operate one account only.
• The name, date of birth, mobile number, and address provided at registration must be accurate.
• Anyone residing in a jurisdiction where App Gaming's services are prohibited by law may not register an account.
• App Gaming employees and their immediate family members are not permitted to place bets on the platform.

After registration, App Gaming may request KYC (Know Your Customer) verification at any time. This process may require submission of official government-issued documents such as a National ID, passport, or driving licence. Withdrawals may be temporarily placed on hold until KYC verification is completed.

App Gaming supports deposits via bKash, Nagad, Rocket, and VISA card. Minimum deposit amounts may vary by payment method — generally starting from ৳200.

• Deposited funds are generally credited to your account instantly.
• Depositing under a third party's name is strictly prohibited — the name on the deposit must match the name on the account.
• App Gaming will not be held responsible for any delays caused by banks or mobile wallet providers.
• There are no processing fees on deposits — however, your bank or mobile wallet provider may apply their own charges.
• Any deposit originating from a suspicious source will be placed on hold until the transaction has been verified.

Withdrawals on App Gaming are typically processed within 30 to 60 seconds — especially for bKash and Nagad. However, the following conditions must be met:

• The minimum withdrawal amount is ৳200.
• If KYC verification has not been completed, a single withdrawal limit may apply.
• Withdrawals should be made using the same payment method used for the deposit.
• To withdraw bonus funds, the applicable turnover requirement must first be met.
• Withdrawals may be temporarily placed on hold while an active investigation is ongoing.

App Gaming regularly offers welcome bonuses, deposit bonuses, free spins, cashback, and special event bonuses. Each bonus has its own terms, detailed on the bonus page. General bonus conditions include:

• Turnover requirements must be completed within the specified timeframe from the date the bonus is claimed.
• A second bonus cannot be claimed while another is still active, unless explicitly permitted.
• Bonuses may only be used to bet on eligible games — the list of eligible games varies for each bonus.
• Attempting to claim bonuses through multiple accounts or VPN usage will result in forfeiture of all bonuses.
• App Gaming reserves the right to modify or cancel any bonus offer at any time.

Promotions such as free spins or daily sign-in bonuses have their own separate terms, detailed in the relevant section. Please read those terms before participating.

The following rules apply at all times when placing bets on App Gaming:

• Once a bet has been placed, it cannot be cancelled — unless the event is cancelled due to a technical error.
• If odds are displayed incorrectly, App Gaming reserves the right to void or amend the affected bets.
• App Gaming will not be held responsible for bets that could not be placed during live betting due to internet disconnection.
• If a match or event is cancelled, the full stake for that bet will be refunded.
• Arbitrage betting on the same event is strictly prohibited.
• Minimum and maximum bet limits are listed on each event's page.

In the event of any Sports Betting dispute, App Gaming's decision shall be considered final, though users may raise an objection through the designated dispute resolution process.

App Gaming reserves the right to suspend or permanently close an account under any of the following circumstances:

• False information is found to have been provided at the time of registration.
• If evidence of operating multiple accounts is found.
• Any attempt to abuse bonuses or manipulate the system.
• Suspected money laundering or any other illegal financial activity.
• The user themselves has submitted a self-exclusion request.
• Extended inactivity (typically 12 months).

Before closing an account, App Gaming will make reasonable efforts to notify the user via email or SMS. However, in urgent situations, an account may be suspended without prior notice.

App Gaming takes responsible gaming extremely seriously. We believe gaming should be a source of entertainment — not a solution to financial problems. The following safeguards are available on the platform:

• Set daily, weekly, or monthly deposit limits.
• Session Timer — automatic logout after a defined period of activity.
• Reality Check — periodic reminders of your time spent and money wagered.
• Self-Exclusion — temporarily stepping away from the platform for a set period.
• Permanent Exclusion — the option to permanently close your account if you choose.

To activate any responsible gaming feature, apply through your account settings or contact customer support. Once self-exclusion is enabled, it cannot be lifted before the designated period has ended.

App Gaming is committed to resolving any disputes with users amicably. The steps for dispute resolution are:

• Step 1: Reach our customer support team via live chat or email.
• Step 2: The support team will provide an initial response within 48 hours.
• Step Three: Complex cases are escalated to management level — resolution may take up to 7 business days.
• Step 4: If a dispute remains unresolved, it may be referred to an international gaming arbitration body for settlement.

App Gaming reserves the right to amend these Terms & Conditions, in whole or in part, at any time. For significant changes, users will be notified in advance via email or in-app notification.

Continued use of the platform after any changes come into effect will be taken as acceptance of the updated terms. We recommend revisiting this page periodically.